STEP 1 ⇒
Inside the chat box, choose which department you would like, “Diagnosis” or “Repair.” Choose “Diagnosis” if you have not yet chatted with one of our technicians.
STEP 2 ⇒
Click Link to Pay
Once a technician answers your chat request (and before you can begin a service session), your technician will give you a link to a payment screen in your chat window.
STEP 3 ⇒
Complete Payment Form
This is a pre-approval of your payment for the tech’s service. The cost for diagnosis is $24.95, and the cost for repair is $29.95.
What do I do during the diagnosis chat? ⇒
*You do not need to know anything about appliance repair.
- Your technician will begin by asking you questions about your appliance problem.
- There may be several areas that he will ask you to check depending on the problem.
- All you may need are a few basic household tools like a screwdriver and a flashlight.
What resolution can I expect from my diagnosis? ⇒
- From your service session you can expect finding or resolving the problem with your appliance
- The correct OEM replacement part (if one is needed)
- In the rare instance your repair requires an in-home visit, we make sure you know the problem and have the part at the best price before a technician shows up at your location.
We help you install the part! ⇒
If your appliance needs a replacement part we walk you through the part installation.
- Your technician will tell you what to do step by step.
- Use the camera sharing app and they can see what you’re doing.
- Not only will they tell you what to do, they can draw on your camera screen to show you what to do!