Frequently Asked Questions

  • Tin Lizzee helps customers diagnose and repair their own home appliances through chat and live phone camera sharing.

  • That depends on the complexity of the situation.

  • You will receive a full refund depending on the situation.

  • You will receive a full refund.

  • For quality assurance to the customer, your chat session is the only  format in which the technician communicates with you.  This allows you the ability to have written guidance to read and re-read for your safety and convenience.  At the end of the chat session you can choose to have a copy of the chat transcript sent to you.

  • Tin Lizzie tiene técnicos que hablan español.

  • Tin Lizzee operates in over 40 different languages.

  • Tin Lizzee helps fix all makes and models.

  • You can schedule an appointment with your preferred tech.  Just go to the Book Appointment page. https://tinlizzee.com/book-an-appointment/

  • Our technicians have a safely checklist they go through with the customer before the diagnosis or repair begins.  They also email you a safety list as well.

  • Our technicians go through a 3 step screening process.

  • Yes! Each and every one of our techs are certified.

  • If your appliance is under warranty we recommend you call the company responsible for the warranty repair. We are not responsible for warranties that are voided due to using our service.

  • We partner with Sears Parts Direct. They sell over 900 Brands of Parts with fast shipping. No matter where you bought it, Sears Parts Direct has the right parts. Find your part now.